8.1 The shipping / delivery costs for purchases up to the sum of € 59.00 are subject to payment, while for purchases over the aforementioned amount is free.
The amount of shipping costs in relation to a specific order is reported separately and expressed in Euros.
The purchase order is inclusive of VAT.
The user is informed that in the “order summary” he/she will find all the detailed information on the cost – if any – of the shipment as well as the cost of the product and applicable VAT.
The above may be visible in the “Profile – My orders” section of the Site and in the order confirmation.
The delivery terms will be specifically indicated during the purchase procedure and in the order summary, and, in any case, before the user sends the order.
In the event of failure to indicate a specific delivery term, this will in any case take place within thirty days from the date of purchase.
8.2 The delivery obligation is fulfilled by transferring the material availability or in any case the control of the Products to the user.
It is up to the user to check the conditions of the Product that has been delivered to him/her- that he/she has taken.
The risk of loss or damage to the Products, for reasons not attributable to “Dolomiti BioHemp”, is transferred to the user when the user, or a third party designated by the same and different from the carrier, materially comes into possession of the Product.
In the event that the package shows evident signs of tampering or alteration, the user is also recommended to promptly notify the Customer Service. In any case, the application of the rules on the right of withdrawal remains valid.
8.3 The Products purchased on the Site will be sent and delivered to the address indicated by the user when ordering. Home Delivery will be made, unless otherwise indicated, by the courier on the days indicated on the site.
8.4 Upon delivery of the Products to the courier, the user will be sent an e-mail confirming the shipment together with the tracking number through which he/she will be able to check the status of the shipment. This e-mail will also contain the indications relating to the delivery procedure, the deadline for collection in case of non-delivery due to the absence of the recipient and the consequences of failure to collect within the indicated deadline.
8.5 The user acknowledges that the withdrawal of the Product is his specific obligation deriving from the purchase contract. In case of non-delivery due to the absence of the recipient at the address specified in the order form, the courier will leave a postcard to certify the delivery attempt (so-called passage notice). After two unsuccessful delivery attempts, the package will go “in stock”.
As soon as the package is “in stock”, the Customer Service will contact the user in order to unblock the stock and ensure that the package is delivered to him/her as soon as possible. If necessary, the Customer Service may agree with the user to change the delivery address. In the event that the delivery attempt following the Customer Service contact also fails or if the user does not respond to the Customer Service contact attempt, the package will be returned to “Dolomiti BioHemp”
The user acknowledges that after thirty (30) days from when the package is returned to “Dolomiti BioHemp”, the purchase order will be cancelled.
“Dolomiti BioHemp” will proceed to reimburse the User for the amount, if actually paid by the user.
The refund amount will be credited to the means or payment solution used by the user for the purchase.
Any delays in crediting may depend on the bank, the type of credit card or the payment solution used.
In any case, the value date will be the same as the debit date.
In the event that, before the expiry of the thirty days mentioned above, the user requests to receive the purchased Product again, “Dolomiti BioHemp” will proceed with the new delivery according to the aforementioned conditions.